Consumer Issues and Shopping
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Consumer Information
Consumer Direct
Information and advice for consumers supported by the Office of Fair Trading and local Trading Standards services. Topics include: advice on goods and services, advice on consumer issues (e.g. scams, counterfeit goods) and your rights. There is also a section on energy supply and mail provider problems.
http://www.consumerdirect.gov.uk
Consumer Focus
Consumer Focus is a statutory body which campaigns for a fair deal for consumers in England, Wales and Scotland. It was created through the merger of three consumer organisations – Energywatch, Postwatch and the National Consumer Council.
http://www.consumerfocus.org.uk/
Directory of Ombudsmen
From the British and Irish Ombudsman Association (BIOA), a list of ombudsmen and other complaint-handling bodies in the UK with links. Click the BIOA members link to start the search.
http://www.bioa.org.uk
Office of Fair Trading
The Office of Fair Trading (OFT) is the UK's consumer and competition authority.
http://www.oft.gov.uk
Trading Standards Institute
The Trading Standards Institute provides brief information for consumers (problems with goods and services, motor vehicles and disputes with traders) and businesses (keeping animals, labelling and weights and measures). You can search for your nearest Trading Standards Office if you need more detailed information or a leaflet. Product recalls are listed.
http://www.tradingstandards.gov.uk
Consumer Information | Ethical Shopping | Price Comparisons | Shopping
Page last updated: 8 February 2012
